Need Help with Your Digital Lock?
Most digital lock problems are related to low, dead or Non-Alkaline batteries. For most SentrySafe models, we recommend the following:
- Refrain from using rechargeable or Non-Alkaline batteries.
- Use quality name brand batteries.
- All batteries have expiration dates on them. Ensure those dates are as close to 10 years out from current year as possible.
- When changing batteries do not mix brands (i.e. all 4 batteries should be Duracell) or mix old batteries with new batteries.
For SentrySafe models that begin with FP and FPW:
Don’t know your model number? Find it here.
- Remove battery compartment from inside door.
- Insert 2-batteries as indicated (Do not use rechargeable, or Non-CR123 Lithium batteries. Do not mix old with new batteries or mix brands of batteries).
- Replace battery compartment
- If battery is low and unable to operate open, use Battery Auxiliary Override.
- This should not be used as a primary means of gaining entry into safe.
- Open the silicone cap found on the side of the electronic lock.
- Carefully remove jumper wire and attach a 9V battery.
- If attached properly, you will get 3 chirps from electronic lock.
- Enter 5 digit code, and pull handle to open.
- Once opened, remove 9V, replace jumper in it's storage compartment, and replace Lithium Cells inside door per instructions.
- Verify lock function before reclosing unit.
For SentrySafe models that begin with A3, A4, A5; J3, J4, J5; S0, S3, S4, S5, S6, S7, S8, SB, SBW, SC, SW; J3, J4, J5; L0, L3; V:
Don’t know your model number? Find it here.
Slide open battery cover located just below keypad:- Insert a paper clip or pen point into small hole on left side of the cover.
- Push in on left side of cover while sliding it to the right.
- Remove battery holder.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Put battery hold back into safe.
- Slide cover back into place.
For SentrySafe models that begin with CS, CSW, DA, DS, KS, KSW, MS, MSW, OA, OS:
Don’t know your model number? Find it here.
- Check bottom edge of electronic lock and if equipped with shipping screw, remove and dispose of.
- Turn electronic lock clockwise (right) and remove.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Replace the electronic lock and turn counterclockwise (left) to reattach.
For SentrySafe models that begin with SFW082B, E, F, G; SFW123B, E, F, G; SFW205B, E, F, G; STW123G; STW205G:
Don’t know your model number? Find it here.
- Pull out the battery drawer on side of electronic lock to the right.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Replace the electronic lock by sliding in to the left.
For SentrySafe models that begin with SFW123T, U; SFW205T, U:
Don’t know your model number? Find it here.
- Remove battery compartment from inside door.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Replace battery compartment.
- If battery is low and unable to operate open, use Battery Auxiliary Override.
- This should not be used as a primary means of gaining entry into safe.
- Open the silicone cap found on the side of the electronic lock.
- Insert a 9 volt battery into slot.
- If attached properly, you will get 3 chirps from electronic lock.
- Touch center of electronic lock to wake up keypad.
- Enter 5 digit code, and turn handle to open.
- Once opened follow instructions above to change batteries in compartment located inside of door.
For SentrySafe security models that begin with ESB; PL:
Don’t know your model number? Find it here.
- Insert override key, and turning dial to unlock position will be required to open door.
- Remove battery compartment from inside lid of door.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Replace battery compartment.
For SentrySafe security models that begin with QAP1E, QAPBE1, QAP2E, QAP2EL:
Don’t know your model number? Find it here.
- Insert and turn clockwise (right) override key to unlock position will be required to open door.
- Pull out battery pack (keep battery pack connected to wires).
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Replace battery pack cover.
For SentrySafe security models that begin with CA; HL:
Don’t know your model number? Find it here.
- Unscrew and remove override key lock cap.
- Insert key and turn counterclockwise (left) to unlock door (notch on key in upward position).
- Open door, remove battery compartment cover in direction arrows are pointing.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Slide battery compartment cover back into place (make sure cover is locked in place).
For SentrySafe models that begin with X:
Don’t know your model number? Find it here.
- Remove cover to override key between dial and keypad.
- Insert key and turn counterclockwise (left), then turn dial clockwise (right) to open door.
- Remove battery compartment cover in direction arrows are pointing.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Slide battery compartment cover back into place (make sure cover is locked in place).
For SentrySafe security models that begin with T:
Don’t know your model number? Find it here.
- Turn electronic lock counterclockwise (left) and remove.
- Unlock door with override key, pull handle down to open.
- Remove key hook plate located on backside of door by sliding upward.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Slide key hook plate back into place (make sure cover is locked in place).
For SentrySafe security models that begin with DH:
Don’t know your model number? Find it here.
- Turn electronic lock counterclockwise (left) and carefully pull away from mounting plate.
- Insert 4-batteries as indicated (Do not use rechargeable, or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
- Carefully position keypad on mounting place.
- Ensure no wires are between keypad and mounting plate to avoid pinching of wires.
- Turn keypad clockwise (right) to attach to mounting plate.